FAQ's

Boarding: can my pet board at SeaPort?

We do not board dogs, but we do offer medical boarding for other species. This is a good option for pets that have medical conditions that require ongoing treatment or medication while the owners are away.

Dentistry/Surgery: What do I need to know before/after my pet’s procedure?

The day before your pet’s procedure, we will call and remind you of the appointment, review drop off times, and explain how long to fast your pet before they come in (usually a minimum of 8 hours). We make sure to answer all your questions so when you come in with your pet you are up to speed on what to expect and feel comfortable entrusting them to our care. At that time we will ask for a contact number we can use to get in touch with you at any time during that day. When your pet is out of the procedure and recovering from anesthesia, we will contact you with an update on how things went and an idea of when to pick your pet up from the hospital. When you arrive to discharge your pet, we will give you a printed copy of the doctor’s at-home instructions and will review them with you to make sure you have all your questions answered. We also follow up with you the next day to get an update and see if you have any new questions.

Emergencies: how do I know if my pet needs to be seen?

The best thing to do in a situation like this is to call us and ask. Our staff is trained to provide telephone triage when they take your call. The person you speak with will know how urgently your pet needs to be seen based on the information you provide. That said, the most time sensitive cases are ones that involve difficulty breathing, major bleeding, straining to urinate, and an acutely swollen belly.

Euthanasia: what do I need to know?

The most important thing to recognize is that euthanasia is a way to both end and prevent further suffering. As pet owners, we are charged with making difficult and sometimes life-ending decisions for our animal companions. We will help guide you through the decision making process and be there as you work toward coming to terms with the situation. Overall, your pet’s quality of life is the focus, yet it may not always be clear for you to see. We promise a compassionate, pain-free ending for your pet and will treat both them and you with dignity through the process. We are willing to come to your home if you prefer to have the euthanasia performed there, and we will take care of your pets remains with the highest level of respect. You are welcome to be present with your pet during the euthanasia, but you do not need to be. Some owners elect to stay with the pet as the first medication causes a relaxing effect but opt not to be there when the IV injection (a high dose sedative) is given. Options are then available regarding the after-care of your pet’s remains. Some owners take them home for burial, while others request a cremation with return of ashes. We will review all those options with you in advance so you  and your family can take time to decide what you’d like to do. Letting go is never easy; we understand how significant your loss can be.

House calls: will you come to my home to care for my pet?

Yes. We often extend our non-surgical services beyond the walls of the hospital. If it helps relieve your or your pet’s stress, or if your pet is simply too sick to travel, we will come to you. We also offer at-home euthanasia and are able to transport them back to the hospital for the aftercare of your choosing.

Medications: if my pet needs medicine, do you provide it?

Yes, the vast majority of the time we will send you home with exactly what your pet needs to get better. We can rely on local human pharmacies if necessary, but we understand the convenience of not having to make another trip or wait for medications to arrive in the mail. Also, we work hard to keep our medication prices affordable so your pet can get the treatment they need. And if you’re traveling with your pet and find that your pet needs medication, we can call it into a local pharmacy or even ship it directly to you on your travels.

Scared pets: how do you handle them?

With dignity and respect. We know that taking a bit of extra time and getting to know your pet goes a long way. The less threatened they feel, the more relaxed they (and you) are. This allows us to deliver optimum medical care and sends them the message that they are welcome at our hospital.

X-rays & Ultrasound: do you have these capabilities?

Indeed we do. Our digital and DICOM imaging technology provides diagnostic services that we can rapidly share with radiology experts through our integrated telemedicine program.